At RiverDenim, we recognize the pivotal role of your satisfaction, and our return and refund policy is intricately designed to offer a fair and transparent process, taking into account the distinctive characteristics of our denim fabrics.

Our Commitment

Adhering to the UK's consumer rights laws and regulations, our commitment is to provide a customer-friendly return process that safeguards your interests in the dynamic world of denim fabrics.

Non-Refundable Situations

1. Used Fabrics: Returns or refunds cannot be processed for fabrics that have been cut or used. Please ensure the fabric remains unaltered and in its original state.
2. Exceeding Return Period: Initiate returns within 14 days of receiving your fabric. Fabrics returned after this period are ineligible for a refund.
3. Contamination or Alteration: Fabrics showing signs of contamination, alteration, or tampering are not eligible for return or refund.
4. Improper Storage Damage: Fabrics damaged due to improper storage, exposure to extreme conditions, or factors beyond our control are not refundable.
5. Customized Orders: Personalized fabric orders, including custom cuts, sizes, or specific details, are non-refundable.
6. Clearance or Final Sale Fabrics: Fabrics marked as clearance or final sale are non-refundable. Please review your purchase carefully before finalizing.

Important Notes:

• Customers bear return shipping costs unless the return results from an error on our part.
• Returned fabrics undergo inspection; they must be uncut and in the original packaging for eligibility.
• Refunds are processed within 7 days after receiving and inspecting the returned fabric.

Contact Us: For inquiries or initiating a return, reach our customer service team at [info@riveredenim.com].